Client Education Program Lead






As soon as possible


HL 50 - 101 College, Toronto, ON M5G 1L7


Post-graduate degree from a top-tier university

Posted date: May 14, 2018


As a Client Education Program Lead with vivovii, you will play a central role in building and carrying out the customer education program with our diverse clientele. Working with and supported by our consulting and technology teams, you will act as the on-site coach and deliverer of vivovii’s organizational agility programs and workshops.

Our goal for the Client Education Program Team is to continuously develop psychology-based, evidence backed workshops that educate and inform our clients in both professional and personal scenarios.

  • Terms of Employment: Permanent position
  • Company Operating Name: vivovii Technology (Canada) Inc.
  • Business Address: 201 – 3053 Edgemont Boulevard, North Vancouver, BC V7R 2N5
  • Wage range: 61K-100K, potential performance bonus (Compensation is commensurate with experience)
  • Contact information:;


Deliver Client Education and Client programming

  • Communicate effectively with a variety of audiences i.e., from C-suites to junior IT contractors
  • Facilitate on-site coaching sessions and lead experiential labs (workshops) to complement unique applications of the product
  • Lead exciting onboarding presentations incorporating industry knowledge, up-to-date product information, and client-specific needs
  • Ensure client teams have learned and have access to appropriate product knowledge, user support, and resources to engage with the product effectively
  • Acquire first-hand client information and feedback and use it to improve our client program processes and enhance service offerings
  • Assist leadership in determining client program requirements and scope
  • Quickly become comfortable with policies and procedures of other organizations and working as a trusted advisor alongside client teams
  • Develop productive relationships with clients, employees and other key stakeholders and gain buy in within/across complex stakeholder groups
  • Establish and maintain weekly and monthly reports which analyze and update leadership with the client pulse, identifying trends over time and establishing preventative goals to improve the overall state of the relationship
  • Conduct regular meetings with client sponsor to ensure continued alignment with product usage and client strategy
  • Engage in ongoing educational opportunities to become a skilled program lead, who maintains awareness of product updates and system functionality

Drive business development and growth

  • Maximize opportunities for net-new revenue within organizations by effectively identifying focus areas and managing new requests from customers
  • Be a catalyst for program renewal by creating new and reviewing existing program initiatives, efficiency, quality and other metrics to drive growth and continuous improvement
  • Engage clients in product and service options and offerings that align with defined objectives
  • Assist with the client renewal process, partnering with client engagement to ensure successful execution of all actions identified to deliver the renewal
  • Participate in post-sales meetings and work with leadership to schedule prospect visits and scope of services presentations


Required Experiences

  • Post-graduate degree in Education or Psychology from top-tier university
  • Post-secondary degree in Education or Psychology from top-tier university
  • Minimum 2 years of program design and delivery (preferably more)
  • Minimum 2 years of professional public speaking (preferably more)
  • Minimum 2 years of training experience in a professional setting

Required Skills and Capabilities

  • Highly organized, analytical, and skilled at managing complex multi-track projects
  • Excellent written communication skills, able to articulate technical and conceptual examples in a professional tone to wide stakeholder audiences
  • Excellent communicator and listener; able to understand and guide people towards their goals
  • Strong meeting facilitation and presentation skills
  • Passionate about psychology and human behaviour; able to integrate research with workshop material
  • Ability to manage client escalations and negotiate resolution
  • Strong command of verbal and written English (additional languages an asset)
  • Experience with a fast-paced startup environment
  • International and intercultural experience and competence
  • 80%-100% travel to remote, domestic locations
  • Clean criminal record check
  • Overtime and odd-working hours may be required as necessary (i.e. evening, weekends, early mornings)